Refund & Cancellation Policy
Last updated: 19 October 2026
RiderSaathi provides a digital subscription for driver productivity software. Please review this policy before making a payment.
Free trial first
Every new account receives a free trial counted in rides. We encourage drivers to test all filtering rules and verify phone compatibility before purchasing any paid plan.
Paid plans
- Plans are digital software licenses, activated on your mobile number once the payment is confirmed — our Delivery & Activation page gives the times. Current plans and prices are published on our Pricing page.
- A plan is usable the moment it starts, so a started plan is not refunded for a change of mind. The free trial is there so you can decide before paying.
- Charged but no plan, or charged twice: contact us within 7 days with your transaction reference. A verified unactivated or duplicate payment is refunded in full.
- RiderSaathi does not work on your phone: if our support team cannot make it work within 7 days of you telling us, we refund the unused part of your plan.
- How refunds are paid: to the original payment method — the bank account or UPI ID the money came from — within 7 working days of the refund being approved.
Cancellation
- There is no automatic recurring billing and no saved card requirement. Each plan is a one-time prepaid purchase that simply concludes when its duration expires.
- You may cease using RiderSaathi at any time without cancellation penalties.
Things outside our control
RiderSaathi carries out the filtering rules you set, on your own phone. Ride platforms operate independently of us: changes they make to their apps or their terms, shifts in passenger demand, and decisions they take about driver accounts are outside our control and are not grounds for a refund of your RiderSaathi plan. Section 2 of our Terms sets this out before you buy.
Reaching us
Keep your payment reference (Order ID or UPI Transaction ID) and contact our support team at help@ridersaathi.in or via the Help section in the app. We respond to all billing inquiries within 2 business days.
Who runs RiderSaathi
RiderSaathi is owned and operated by its founder, BruhByte (BruhByte Innovations).
Grievance officer
Shams Raza — help@ridersaathi.in.
Complaints about the app or about your data are acknowledged within 24 hours and resolved within 15 days.
